FAQ / Returns

We only offer returns on items purchased through our website. Items must be processed for a return within 14 days of receiving your order, and received at our warehouse within 30 days. Items must be unwashed, unworn and undamaged and will be inspected prior to issuing the refund. A return shipping label will be provided, free of charge, for all domestic orders. Please email hello@mollybloom.us with your order number to initiate your return. 

We only offer exchanges on items purchased through our website. Items must be processed for an exchange within 14 days of receiving your order, and processed through our warehouse within 30 days. We cannot initiate an exchange until the item is received to our warehouse. Items must be unwashed, unworn and undamaged and will be inspected prior to initiating the exchange. A return shipping label will be provided, free of charge. Please email hello@mollybloom.us with your order number to initiate your exchange. 

If your item is damaged, please email hello@mollybloom.us with your order number and supporting photos. We will take care of you immediately should this happen. If the item is damaged beyond repair, it is up to you if you would like to send it back with a pre-paid shipping label, or keep it. If the item is in stock, it will be shipped within 2 business days of receiving your inquiry. If the item is no longer in stock, we can issue a store credit or full refund including shipping. 

If you receive the wrong item, please email hello@mollybloom.us with your order number and supporting photos. Once the item is reviewed and received, the correct item will be shipped to you. As this was our mistake, we will likely issue you a discount to be used on your next purchase. 

All orders will ship within 1-3 business days, unless you selected express delivery. If your order was placed after 12pm EST on a Friday, it may not ship until the following Monday. If you placed your order over a holiday weekend, your ship date may be delayed by 1 additional business day. 

If you wish to change or cancel an order please notify us at hello@mollybloom.us as soon as possible. If the item has already shipped, we will try to contact the carrier to re-route the package back to our warehouse, but this is not guaranteed. Should the order be cancelled in this scenario, you will receive a refund for the item, minus the shipping fees. 

We accept all major credit cards as well as Paypal. You may also select to use Klarna at checkout, which is a no-fee, no-interest payment app that splits the cost of your purchase (including shipping and tax) into 4 installments. This has no effect on your credit, and is only available with a VISA credit or debit card. 

We currently ship to North America, South America, Australia and Europe. Should you wish to have your item shipped to a location not listed, please email us at hello@mollybloom.us and include your name, address, city, country and telephone number so we can recommend the best courier. 

You can locate your tracking number once the item has shipped. If it has been more than 3 business days, please email us at hello@mollybloom.us and we will get back to you as soon as possible. 

In the event we are unable to locate your package, please give a call to the carrier your item shipped with using the telephone numbers below. Occasionally, carriers will electronically mark an item as "delivered" without physically delivering the package. Should this be the case, please allow 48 hours for the item to be delivered. If your package was not delivered after the 48 hours is up, we will replace the item free of charge and manage the claim internally. While we will replace a lost order, we do not offer refunds on shipments that were listed as "delivered" and only offer replacement shipments for a duplicate order, or credit towards a future order. 

U.S. Postal Service: 1-800-222-1811
FedEx: 1-800-463-3339
UPS: 1-800-742-5877
DHL eCommerce: 1-317-554-5191
DHL Express: 1-800-225-5345

Credits and discounts will be issued with a unique code. If you believe you did not receive your code, please check your spam or contact us at hello@mollybloom.us and we will re-issue you a new code. 

All pre-orders have a pre-sale close date. Pre-orders will ship within 15 business days after the close of the pre-sale. 

Still have questions?

Drop us an email at hello@mollybloom.us and we'll get back to you as soon as possible.